Northern Rail Reviews

We had booked return tickets from Burley Park to Harrogate on the 17.54 train. We were aware that it was the hottest day of the year, but Northern had cancelled many trains to keep some services running.
We arrived ahead of time and the electronic information board told us our train was running on time. Shortly afterwards, the status changed to "delayed".
No announcements were made for about 15 minutes, and when one did come through, it simply told us our train was delayed. Subsequent announcements relayed the same information that we already had from the board. We then looked on the Northern app, and our train was expected at 18.17. There was then another announcement, voiced by a male which was so quiet that it could not be heard. Checking the app again, our train was expected at 18.27, then the board updated the train as cancelled.
Why wait for 30 minute tell us that? We then had to cancel our plans. The lack of useful information was inexcusable and the quality of the announcements was extremely poor.

Am on 20 mins late northern Train services from Manchester to Blackpool North ..it's hottest day of the year ..it's 35 degrees... And the air conditioning is not working
Worse trip from work ever..how can they operate a service like this no windows to open..no ventilation

Booked tickets with Northern Railway from Manchester Oxford Road on the 12:34 TPE service (booked via Northern Railway App) but the train failed to stop. We had to get the Northern 13:06 instead and were required to purchase a new ticket. Once onboard the train (which was delayed) it was standing room only. Trying to get a refund is a joke as Northern want to charge £10 in fees for a total of £15.50 in tickets. Hence, we have submitted a delayed compensation claim instead. The process is awful and Northern claim they will respond in 20 days (presumably working days). Strange how they can instantly take money on their App when you purchase a ticket but when you want a refund it’s a completely different story.

I have only given 1 star because I can’t give any less. I’ve just waited for ages in Sheffield for the train home, only to discover that it’s cancelled. Now waiting another hour & half to (maybe) get a train home. This company is rubbish!!!

Sick of cancellations at last minute not a very good service at all

They should probably just give it up. This company make travelling on the train an excruciating experience. Journeys constantly marred with random cancellations, little explanation and a generally terrible service. If you want to get somewhere without being disappointed never use this company.

Probably the worst rail provider going , sell you tickets for journeys they are cancelling. No information prior . Trains never on time however they are quick to cancel due to No staff , broken train which is regular. There refund process is a joke . 17.40 for a return ticket they take £10 back I'm Adim fees for canceled journeys by they

Worst rail company I've ever experienced. Last few journeys have always been cancelled or late. The refund link never seems to work for me. Having to do it manually is a joke. Don't get me started on the £10 admin fee on refunds (if you're lucky enough to get a refund) I now try and avoid Northern at all costs...

Nikki the super star from york to leeds service made sure I was home okay ? great service as always

So many cancellations - almost without fail, the train to work for arrival at just after 9AM is cancelled meaning I have to wait an hour for the next train. I've submitted several delay repay claims and it's an absolute shambles of a system - loads of having to go back and upload photos then re-enter information because the info isn't carried forward. Then, after all that, claims are rejected for ridiculous reasons (i.e. the train was cancelled before 10PM the night before so they take no responsibility; they don't provide notification of cancellations so it was me who had to check the timetables and re-plan my journey accordingly... why the heck an I playing nearly £10 for a return for this kind of service?!). On top of this, when you appeal their ridiculous rejections, you have to of course, re-upload all the original information and do more filling out because yes, you guessed it, the delay repay IT system is a shambles and information isn't carried over. You know, it really does seem like it's overcomplicated to deter claims. In summary, this is a company that cares incredibly little for its customers.

Unbelievably poor, avoid at all costs, drive, take an Uber, this is a last resort, you won’t make it on time anyway trust me

Only use trains occassionally and nearly everytime in the last few years one leg has had a cancellation, last night was no exception ... complete bunch of muppets!

Just gets worse not only do they not come back to you about refunds. The Brighouse to Leeds train at 9 14 today was again for 2nd week running 18 minutes late now my train home has been cancelled. Also despite telling me the tannoys at Brighouse were OK you still can't hear any announcements nor do they answer the call buttons. Get your act together as me like many others will stop using them.

Every time I decide to take the family somewhere they screw up. Here's an idea pay your staff properly so they turn up to work! Consistently Diabolical!

I have attempted to contact northern rail via phone on numerous occasions in the last 2 weeks. I have possibly spoken to about 5 different agents whom assured me the correct department will get back to me regarding my flexi season ticket. No one has got back up me after me purposely explaining to the operators my ticket isn’t working thus resulting in inconvenience for myself and ticket conductors. I appreciate when companies are busy but also so am I and I don’t have the time/money to replace tickets to travel albeit not being about to travel due to their decision to strike, then costing more inconvenience/money trying to organise other ways to travel To my essential work. Appalling customer service.